The SACS Notebook

We’ve created a proprietary guide, called The SACS Notebook, that sets the standard for cleaning expectations and customer satisfaction. It details room-by-room the services you’ll receive, so you know what will be done, and that it will be done right. Of course, we know nobody’s perfect. But this makes it easy to come close.

Here’s what you can expect to see in your personalized cleaning plan.

  • Descriptions of services available

  • Performance standards and specifications

  • SACS and client contact information

  • Crew identification (names, contacts, site non-disclosure agreements)

  • Forms to communication cleaning needs to SACS

  • MSDS for all cleaning supplies

  • Safety, security and emergency procedures

  • Quality control checklist

 

  The SACS Notebook

We’ve created a proprietary guide, called The SACS Notebook, that sets the standard for cleaning expectations and customer satisfaction. It details room-by-room the services you’ll receive, so you know what will be done, and that it will be done right. Of course, we know nobody’s perfect. But this makes it easy to come close.

 

The best people.

 

Anyone can have shiny trucks and pressed uniforms. But it’s the people who make a company. So we work hard to make sure we hire the best available employees. (Of course we have the shiny trucks and pressed uniforms, too.)

Here’s how we make sure we have the best employees for the job.

  • Hire right: based on personality, skills, background, location to job, W-2 based

  • Provide incentives: profit-sharing, based on client satisfaction

  • Train right: through written procedures, job skills and standards and client interaction

  • Match right: find the right fit between between the employee, client and environment

The right training & quality control.

 

Even great people need training. So we make sure all of our team members are aware of expected performance standards and client-specific information—and receive the correct training to make sure they meet them continually.

Here’s how we ensure quality.

  • Operations manual: with periodic review, revisions and training on content

  • Communications: styles for different situations, conflict avoidance/resolution, communication notices

  • Appearance: employees must meet SACS standards and client expectations

  • Quality control: written procedures, standard purchases, check sheets, etc.

  • Management review: unscheduled facility reviews, scheduled client feedback sessions

  • Safety: badges, access control, key/code management, non-authorized areas

  • Cleaning techniques: spot removal, hazardous materials avoidance and notification

Want to see how we can do this all, for you?
Call 952-688-2641 for a free no-obligation estimate.

"Sally is the lead of the cleaning crew for the new office and manufacturing area. Sutton’s Advanced Cleaning Services cleaned up all the construction mess and kept the old office area very clean during construction. Great job. Sally is very dependable and leaves notes if she needs something - just like the notebook says they do. Definitely recommend."

— Debbie Silverman, Edina, MN